Customer Support Specialist
Application Deadline: May 21, 2026
Whop facilitates over $3 billion in annual payouts to people in 144 countries and gross transaction volume is growing roughly 25% month over month. When something breaks, when a creator can't get paid, when a buyer has a question at 2am, you're the person who fixes it. As a Customer Support Specialist you're the first point of contact for every user and creator on the platform. You're fielding questions through Intercom, troubleshooting issues in real time, escalating product feedback to engineering, and doing whatever it takes to make sure every interaction feels like the best support experience on the internet. This role reports directly to the Head of Trust.
Must Haves
- 1+ year in a dedicated customer support, success, or similar customer-facing role where support was your primary responsibility
- Hands-on experience with Intercom, Zendesk, or a similar live chat and ticketing platform
- Active Whop user, either as a buyer or a seller. You already know how the platform works
- Available to work one of the following shifts: 12am-8am EST, 8am-4pm EST, or 4pm-12am EST
- Available for rotating weekend shifts
Nice to Haves
- Built or run your own online business, even a small one
- Experience supporting a payments or fintech product where transaction issues, payouts, and disputes were part of the daily workflow
- Familiar with escalating product bugs or feedback directly to engineering teams
- Track record of hitting support metrics like CSAT, first response time, or resolution time in a previous role
Core Responsibilities
- Be the first point of contact for all user and creator inquiries through Intercom, resolving issues with clear guidance and fast response times
- Troubleshoot and escalate complex problems to engineering and product teams with enough context that they can act on it immediately
- Identify recurring issues and surface product feedback that helps the team improve the platform, so the same tickets stop coming in
Expectations
- Within 30 days: Deeply understand Whop's product, Intercom workflows, and how your performance is tracked. You're handling standard tickets independently and know where to find answers fast
- Within 60 days: Confidently escalating complex problems and surfacing product feedback to engineering with clear documentation. You've built a rhythm with your shift schedule and you're consistently responsive
- Within 90 days: Meeting or exceeding all target metrics and finding creative ways to make the support experience feel like something users actually talk about. Your team lead sees you as someone who solves problems before they become patterns
Application Process
20-min initial application
Written support simulation and skills test
1-on-1 interview
Final team interview
Compensation & Benefits
- $48,000/year
- Fully remote, work from anywhere in the world
Every interaction you have with a user shapes how they feel about Whop. If you're the kind of person who grew up on the internet, already knows the platform, and wants to be part of a company growing 25% month over month, we want to hear from you.